Operations · Brokurz
Who’s on the floor. Who the call finds.
Schedule desk coverage like a real brokerage. When a consumer dials the office line, every on-floor agent rings at once — then the Managing Broker, then your unavailable message. Twilio dials. Quo keeps the softphone notified.
Midtown floor
Tue · 10:42 AM · Eastern
Mon
Maya · Luis
Tue
Maya · Luis
Wed
Luis · Priya
Thu
Maya · Priya
Fri
Full desk
Inbound consumer
(917) 555-0199
Ringing 2 agents at once
Simultaneous ring
Managing Broker
Office message
Logged
- MC
Maya Chen
9:00–13:00
- LO
Luis Ortega
9:00–17:00
- PSAway
Priya Shah
Off floor
Managing Broker
Office fallback · rings next
Floor time & call routing
Platform feature
8
Highlights
10+
Tools included
What you get
Everything in floor time & call routing, built for brokerages.
Weekly floor schedule
Managing Brokers set who is on desk by day and hours, in the office timezone.
Live presence
On, Off, or Auto overrides when someone covers lunch or leaves early.
Simultaneous ring
Twilio rings every on-floor mobile at once, then the Managing Broker.
Unavailable message
If nobody answers, play your office greeting or after-hours copy.
Quo softphone alerts
On-floor agents get notified to answer in Quo when that phone stack is connected.
Per-office DIDs
Map office numbers so To-number resolves the right floor roster.
MB-owned, Principal-aware
Managing Brokers run their offices. Principals oversee every market.
Inbound call log
Keep a record of consumer calls that hit the office line.
How desks actually run
Coverage on the desk. Calls that know who to find.
01
Schedule the floor
Managing Brokers set weekly desk windows per agent, per office, in that office’s timezone.
02
Flip presence live
On, Off, or Auto for the next few hours when someone covers lunch or leaves early.
03
Ring who is on duty
Consumer dials the office line → every on-floor mobile at once → Managing Broker → your message.
Works great with
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